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Learning to Apologize When You Are Wrong

By Rose O. Sherman, EdD, RN, FAAN The other day, I had a conversation with a young leader who was planning to leave her organization.  When I asked why, she told me that she had been blamed for a situation involving a patient’s family when she was not involved.  The senior leadership were very upset about the controversy surrounding a communication …

Believing in the Art of Possibilities

By Rose O. Sherman, EdD, RN, FAAN “In the measurement world, you set a goal and strive for it. In the universe of possibility, you set the context and let life unfold.”  Benjamin Zander Benjamin Zander is the conductor of the Boston Philharmonic Orchestra and a professor at the New England Conservatory of Music.   He was also a keynote plenary …

Encouraging the Heart

By Rose O. Sherman, EdD, RN, FAAN “Getting extraordinary things done in organizations is hard work.  The climb to the summit is arduous and steep.  Good leaders encourage others to continue the quest.  They inspire others with courage and hope.”  James Kouzes and Barry Posner How intentional are you about encouraging the heart of those …

Avoiding Biases in Your Leadership Thinking

By Rose O. Sherman, EdD, RN, FAAN “Rarely do we find people who willingly engage in hard, solid thinking. There is an almost universal quest for easy answers and half-baked solutions. Nothing pains some people more than having to think.” – Martin Luther King Nurse leaders make hundreds of decisions each day.  We rarely consider the …