By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Seeing a drop in your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores—especially in Nurse Communication—is tough. When you are leading a team that is already stretched thin, a downward trend in patient satisfaction metrics can feel like a critique of your team’s hard work. A nurse manager recently … [Read more...]
APP Leaders – We Need Your Help
Cindi M. Warburton, DNP, FNP-BC, and I are partnering with the New England ONL to offer an Advanced Practice Provider Leadership program. We are looking for some APP leaders to participate in one of two focus groups to review the curriculum and make suggestions for the program. If you are interested, please email me at roseosherman@outlook.com … [Read more...]
When Nurses Pushback on Assignments
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I am hearing from an increasing number of nurse managers, clinical managers, and charge nurses that many nurses are vigorously pushing back on patient care assignments they have been given. One permanent night charge nurse gave the following case example during a program: Jason is an RN on your unit who recently completed his … [Read more...]
Making Sense of RN Turnover
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN Nursing turnover is a complex issue for health systems that are spending considerable sums to improve their work environments. Two recently released studies (one published in Health Affairs using the 2022 Nursing Sample data and one published by Press Ganey using data from their NDNQI database) provide some additional insight into … [Read more...]
Gritty Facts and Gritty Faith
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I heard Brené Brown on her The Curiosity Shop podcast talk about the importance of team members being willing to bring up gritty facts while also having the gritty faith that problems can be solved. Nurse leaders often bring this up in leadership development sessions. Every nurse manager has had the experience of walking into the … [Read more...]
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