By Rose O. Sherman, EdD, RN, NEA-BC, FAAN The role of nurse leaders today is more coaching and less managing. This is especially true with our millennial workforce. New graduates today want coaching and guidance. They may sometimes resist feedback but will be more receptive if it is presented as a "coaching moment". What you might not realize is that although reality … [Read more...]
Helping Staff With Their Communication Skills
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN I had a mentor who often said that it is the "soft skills" that are often the "hard skills" to master. Communication is certainly at the top of that hard skills list. Poor communication skills in healthcare environments can lead to medical errors, fragmented care, poor team coordination and incivility. In this time of social … [Read more...]
Expanding the Career Options of Novice Nurses
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A CNO colleague recently asked me what had changed with baccalaureate nursing education. It seems that every new graduate she hires today comes in with the goal of becoming a nurse practitioner (quickly). She wondered if any of these bright, high energy new nurses had even considered other career opportunities. It is a good … [Read more...]
Using Your Gallup Q12 Results
By Rose O. Sherman, EdD, RN, FAAN Many healthcare organizations today use the Gallup Q12 to assess employee engagement. I often hear nurse managers complain about the questions. They wonder if there is a direct relationship between how staff answer these questions and other outcome measures. They are also often at a … [Read more...]
Promoting Civility
An eye for an eye makes the whole world blind”. Mahatma Gandhi If you watch the nightly news and/or observe what goes on in our political environments today, you may sometimes wonder if we live in a civilized society. There is a rash of discourteous, disrespectful and rude behavior that is strangely tolerated, and even accepted as a new norm. Bullying others now seems to … [Read more...]
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